Crossbow Experts Customer Service Policies
Call us for a return authorization number at 715-386-4188. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in.Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.Our acceptance of a UPS/USPS package does not constitute approval of a returned item.
We offer free Shipping on orders of $99 dollars or more within the continental U.S. Products which are oversized will incur an extra shipping charge. Products will include Target and Hard Cases.
We do have the ability to ship to you using your UPS account if you have one. Please contact us before or after you place the order to make this arrangement.
Alaska, Hawaii, and Puerto Rico will pay actual freight. Please contact us before you order, or we will contact you after your order is placed and we will request payment of shipping cost before your order is shipped.
Orders will ship UPS, Speedee Delivery, or USPS
Return shipping will only be refunded in the event of an error made by CrossbowExpert.com. All COD’s sent to CrossbowExpert.com will be refused and returned to sender.
You can contact CrossbowExpert.com for a price quote for shipping at any time.
Please send the CrossbowExpert.com part #'s of the products you wish to purchase to us via email or call. We will make every attempt to have a shipping cost quote to you within 24 hours.