Crossbow Experts Customer Service Policies

Return Policy:

Your satisfaction with every purchase is very important to us. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment.

Call us for a return authorization number at 715-386-4188. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in.Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.Our acceptance of a UPS/USPS package does not constitute approval of a returned item.

Approval of returned merchandise is at the sole discretion of CrossbowExpert.com as to the item’s condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.

Shipping Policy:

We offer free Shipping on orders of $99 dollars or more within the continental U.S. Products which are oversized will incur an extra shipping charge. Products will include Target and Hard Cases.

We do have the ability to ship to you using your UPS account if you have one. Please contact us before or after you place the order to make this arrangement.

Alaska, Hawaii, and Puerto Rico will pay actual freight. Please contact us before you order, or we will contact you after your order is placed and we will request payment of shipping cost before your order is shipped.

Orders will ship UPS, Speedee Delivery, or USPS

Return shipping will only be refunded in the event of an error made by CrossbowExpert.com. All COD’s sent to CrossbowExpert.com will be refused and returned to sender.

International Orders

You can contact CrossbowExpert.com for a price quote for shipping at any time.

Please send the CrossbowExpert.com part #'s of the products you wish to purchase to us via email or call. We will make every attempt to have a shipping cost quote to you within 24 hours.