Refund policy

Warranty & Returns Policy

CrossbowExperts (crossbowexpert.com)
Effective Date: Januarary, 2020

At CrossbowExperts, we proudly sell premium crossbows and gear from industry-leading brands like Ten Point, Ravin, Excalibur, Wicked Ridge, Mission, and others — each backed by strong manufacturer warranties. Our goal is to ensure your satisfaction and safe, reliable performance in the field or on the range. To best serve you and honor manufacturer requirements, we structure our policy to direct most post-purchase issues directly to the brand for warranty service.

Built & Sighted-In Crossbow Service -

At CrossbowExperts, we offer a professional Build & Sight-In Service for an additional fee. Our expert technicians fully assemble your crossbow package, install all accessories, and sight it in at the range before shipping. Because we test-fire and verify every built crossbow ourselves, the vast majority of potential issues are identified and resolved before it leaves our facility.

As a result, we have experienced zero returns on built and sighted-in crossbows to date. When packaging your order, we take detailed photos of the fully assembled crossbow with all accessories in place to confirm everything is included and properly secured. While we take every precaution with professional packaging and shipping, the only factors outside our control are potential transit damage by the carrier or minor sight shifts caused by shipping. In the rare event of shipping-related damage or issues, please contact us immediately with photos so we can assist you in filing a claim with the carrier or coordinating with the manufacturer under their warranty. This service is designed to deliver a ready-to-shoot crossbow, and because of our rigorous pre-shipment process, returns on built and sighted-in packages are not accepted unless the issue is proven to be shipping damage. Thank you for trusting us with your build, we stand behind our work.

Return Window for New/Unused Items -

All eligible items may be returned or exchanged within 15 days from the date of shipment (per your order confirmation or tracking info), provided they are:

  • Completely unused, in like-new/resellable condition (no firing, cocking, dry-firing, string wear, or signs of use)
  • Returned with all original packaging, manuals, accessories, tags, and components

Crossbows must remain unfired and in factory condition — any evidence of use voids return eligibility due to safety and resale standards.

Refunds exclude original shipping charges and are issued to the original payment method after inspection. Return shipping is your responsibility unless the issue is our error (e.g., wrong item shipped or damaged in transit).

We reserve the right to refuse or apply restocking fees to any item not meeting these strict conditions.

Defects, Malfunctions, or Performance Issues -

Most crossbow issues (e.g., limb problems, trigger malfunctions, accuracy concerns, or component failures) fall under the manufacturer's warranty, which typically ranges from 1–5+ years (or lifetime on some models like certain Excalibur bows). Manufacturers handle these directly for efficiency, expertise, and compliance with their warranty terms.

Our strong preference and standard procedure:

  • For any defect, damage upon arrival, or issue discovered after initial inspection, contact the manufacturer directly using the warranty information and registration card included with your crossbow (or visit their official website/support page).
  • Most brands (e.g., Ten Point, Ravin, Excalibur) provide dedicated warranty forms, phone support, or online RA processes — we can help guide you to the correct contact if needed.
  • This ensures faster resolution, as manufacturers often require the original owner to submit directly and may cover shipping, repairs, or replacements at no cost to you (per their terms).
  • We do not accept crossbows back for warranty repairs or defects beyond the 15-day unused return window, as this aligns with manufacturer policies and avoids unnecessary delays or complications.

How We Can Still Help You -

We're here as your trusted specialists — if you encounter an issue:

  • Within the first 15 days (and item is unused): Contact us first for a Return Authorization (RA) at sales@crossbowexpert.com or 715-386-4188. We'll process a refund, exchange, or coordinate if it's a clear defect.
  • Immediately upon receipt (damaged in shipping or obvious defect): Notify us right away with photos/details — we'll cover return shipping if it's our error and assist with the claim.
  • Beyond 15 days or for any performance/warranty concern: Reach out to us anyway! We'll:
    • Confirm your model's exact warranty details
    • Provide the manufacturer's current contact info, claim form link, or steps
    • Advise on registration (important for warranty validity)
    • Help troubleshoot basic questions or escalate if the manufacturer needs proof of purchase from us

In rare cases (e.g., exceptional circumstances or brand-specific requests), we may facilitate coordination — but crossbows should not be sent back to us without prior discussion and approval. Items Not Eligible for Return/Exchange

  • Crossbows after the 15-day unused window
  • Any fired, cocked, or used crossbows/gear
  • Opened consumables (arrows, bolts, broadheads, nocks, etc. — safety reasons)
  • Special orders, clearance items, or custom products (noted on page)
  • Gift cards

Questions or Need Guidance?

Our team is ready to assist — whether it's walking you through manufacturer warranty steps, answering setup questions, or helping with your next purchase. Contact us at: · Email: sales@crossbowexpert.com

  • Phone: 715-386-4188 (business hours; leave a message after hours for callback) · Contact form: https://crossbowexpert.com/contact

We value your business and want you shooting confidently. Directing warranty matters to the experts who built your crossbow gets you back in the field fastest! This policy is subject to change; check crossbowexpert.com for the latest version. © 2026 Crossbow Experts. All rights reserved.